Terms & Conditions

Zappli Ltd ("Zappli", "we", "us", "our") is a company registered in England and Wales (company number 17506680), with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. It operates an AI-powered career platform at zappli.co.uk and app.zappli.co.uk. Zappli provides CV scoring, AI-assisted CV optimisation, cover letter generation, job application tracking, and related career tools.

These terms form the agreement between you ("you", "user") and Zappli Ltd. Please read them before using the service.

By creating an account, uploading a CV, or using any Zappli feature (including the free ATS score without an account), you agree to these terms in full. If you do not agree, you must not use Zappli.

You must be at least 16 years old to use Zappli. By using the service, you confirm that you meet this requirement.

These terms apply alongside our Privacy Policy, which is incorporated by reference. Where any conflict exists between these terms and the Privacy Policy on a data protection matter, the Privacy Policy takes precedence.

To access features beyond the free ATS score, you must create an account. You are responsible for:

• Keeping your login credentials secure and not sharing them with anyone else
• All activity that takes place under your account
• Notifying us immediately at help@zappli.co.uk if you suspect your account has been accessed without your permission

Zappli accounts are personal. You may not transfer your account or any pass to another person.

The Free tier is available permanently at no cost and requires no payment card. It includes ATS scoring across all six factors, full diagnosis with improvement suggestions, a clean (watermark-free) PDF and Word download of your CV, and 3 CVs and 3 job matches for the lifetime of the account. It is a demonstration of the product rather than a trial or a recurring allowance.

Zappli also offers a frictionless ATS score without creating an account. In this case, we do not keep the file you upload. The text we read from it and your score are held for 24 hours after your last check, so you can save them by creating an account, and are then permanently deleted.

Zappli sells one-off passes only. There is no subscription, nothing renews, and there is nothing to cancel. Three durations are available: £9.99 for 7 days, £24.99 for 30 days and £49.99 for 90 days. Each is a single payment taken once at the point of purchase. No payment card is stored for future charges and no automatic renewal of any kind takes place.

A pass grants full access to the paid features for its stated duration, beginning immediately on purchase. If you buy a further pass while an existing one is still running, the new days are added to the time remaining rather than replacing it.

AI-powered features are subject to fair use. The application figures shown on our pricing pages (around 25 on a 7-day pass, 100 on a 30-day pass and 250 on a 90-day pass) describe what a pass comfortably covers in normal use; they are not a hard meter. CV storage, editing, templates and downloads are not usage-limited.

When a pass ends, your account returns to the Free tier automatically. Your CVs, evidence bank, saved applications and any files you have already downloaded remain yours and are not deleted.

A 30-day top-up at £19.99 may be offered inside the application to accounts with a pass in its final seven days. It extends an existing pass and is not sold separately.

Career Agent is a forthcoming autonomous job-search tier. Separate terms specific to autonomous application submission will be provided before this tier launches.

• All payments are processed securely by Stripe. Zappli does not store card data.
• Prices are displayed in GBP and include VAT where applicable.
• We may change the price of future passes at any time. A price change never affects a pass you have already bought.
• Under UK consumer law, you have a 14-day right to cancel a new purchase and receive a refund. If you use the paid features during those 14 days, you are asking us to begin providing the service immediately, and you acknowledge that your cancellation right then applies only to the unused portion of that period.
• For refund requests or billing disputes, contact help@zappli.co.uk. We aim to resolve all billing issues within 5 working days.

Zappli uses Anthropic's Claude AI to power its AI features, including ATS scoring, CV improvement suggestions, AI rewrites, cover letter generation, and LinkedIn optimisation. By using these features, you agree that your CV text and any job description you provide will be sent to Anthropic's servers for processing.

The following applies to all AI-powered features:

• Your data is processed by Claude AI to generate your results and is not used to train Anthropic's models.
• AI suggestions are proposals for your consideration, not final outputs. You remain in control of every change. Nothing is applied to your CV without your approval.
• You are responsible for reviewing AI-generated content before using it in any job application or professional context.
• Zappli's ATS score is an estimate based on common ATS screening patterns. It is not a guarantee of how any specific employer's system will process your CV.

You should be aware of the following inherent limitations of AI-generated content:

• Accuracy: AI may occasionally produce inaccurate, incomplete, or outdated suggestions. Always check factual claims before including them in your application documents.
• AI errors: AI can generate content that sounds plausible but is factually wrong. Never include AI-generated claims about your experience, qualifications, or achievements that you cannot confirm are true.
• Not professional advice: Zappli's AI tools are not a substitute for legal, career, or professional advice. For guidance specific to your situation, speak to a qualified professional.
• ATS variation: ATS systems vary significantly by employer and platform. Our scoring reflects common patterns but cannot account for every system used across UK employers.
• Cover letters are drafts: AI-generated cover letters need your review before sending. Make sure every claim about your experience, skills, and achievements is accurate.
• Misrepresentation: You must not use Zappli to create CVs or cover letters that misrepresent your qualifications, experience, or skills. Any misrepresentation is your responsibility alone. Zappli accepts no liability for the consequences of false or misleading application materials.

You retain full ownership of all content you upload to Zappli: your CV documents, imported LinkedIn data, job descriptions, and any other material you provide. Zappli does not claim any ownership over your content.

By uploading content to Zappli, you give us permission to process it for the sole purpose of providing the services you have asked for. This includes sending your CV text to Anthropic's Claude AI for processing.

We do not share your content with employers, recruiters, or any third party for commercial purposes. See our Privacy Policy for the complete list of processors.

You confirm that you have the right to upload any content you provide to Zappli. Do not upload CVs, documents, or personal information belonging to other people without their consent.

You agree not to use Zappli for any of the following:

• Creating false, misleading, or fraudulent CV or application content
• Uploading content belonging to another person without their consent
• Attempting to circumvent, reverse-engineer, or exploit the platform's AI systems
• Using automated tools, bots, or scripts to access Zappli in ways not permitted by these terms
• Uploading malicious files or content designed to harm our systems or other users
• Reselling, licensing, or commercially exploiting access to Zappli without our written consent
• Any activity that violates applicable UK law or regulation

Breach of these acceptable use rules may result in immediate suspension or termination of your account without refund.

All intellectual property in the Zappli platform (including the website, application, design, branding, AI prompts, scoring methodology, and underlying code) belongs to Zappli Ltd or is licensed to us by our technology providers.

AI-generated content (CV rewrites, cover letters, and similar outputs) produced by Zappli using your input data is owned by you. Zappli makes no claim to ownership of AI outputs generated on your behalf.

You may not copy, reproduce, reverse-engineer, or distribute any part of the Zappli platform without our prior written consent.

Zappli provides tools to improve your CV and job applications. We make no warranty, express or implied, that using Zappli will result in interviews, job offers, or any particular employment outcome.

We aim to keep Zappli available at all times but cannot guarantee uninterrupted access. We may need to take the service offline for maintenance, updates, or reasons outside our control. We will provide advance notice where possible.

If something goes wrong, Zappli's total liability to you will not exceed the amount you paid to Zappli in the 12 months before the problem arose.

Zappli is not liable for indirect or consequential losses (for example, loss of income, a missed job opportunity, or reputational damage) arising from your use of the service.

Nothing in these terms limits your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

You may close your account at any time from your account settings or by emailing help@zappli.co.uk. On closure:

• Your personal data will be deleted within 30 days, subject to legal retention obligations (see our Privacy Policy)
• Any pass still running will remain accessible until its days are used up

Zappli may suspend or terminate your account immediately if you breach these terms, engage in acceptable use violations, or if your account is used for fraudulent purposes. In such cases, no refund will be issued for any unused days on a pass.

Zappli may also discontinue the service entirely with 30 days' notice. In this event, pro-rata refunds will be issued for any unused days on a pass.

We may update these terms from time to time. For material changes (those that significantly affect your rights or how the service works), we will email you at least 14 days before the changes take effect. Continued use of Zappli after the effective date constitutes acceptance of the updated terms.

We may modify, add, or remove features of Zappli at any time. Where we remove features that materially affect a pass you have already bought, we will notify you and provide a pro-rata refund or credit at our discretion.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of Zappli will be handled by the courts of England and Wales, though this does not affect your rights as a consumer under the law of the country where you live.

Before taking any formal action, please contact us at help@zappli.co.uk so we can try to resolve the issue directly. We aim to respond to all complaints within 14 working days.

If we cannot resolve your complaint, you may be able to use an alternative dispute resolution service. The Chartered Trading Standards Institute maintains a list of approved providers at tradingstandards.uk.

For any questions about these terms, your pass, or your account:

Support and billing: help@zappli.co.uk
General and sales enquiries: hello@zappli.co.uk
Data protection enquiries: privacy@zappli.co.uk
Website: zappli.co.uk

Postal address (registered office): Zappli Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Company number 17506680, registered in England and Wales.